Terms of Service, Refund & Privacy Policy

Last updated: 14 June 2026

Closed Channel ("we", "us", "the Service") is a web application available at closedchannel.co that provides real-time voice translation between two people, each using their own device. By using the Service or purchasing minutes, you agree to the terms below.

1. The Service

Closed Channel lets two people talk in different languages: one person creates a private channel and shares a 5-character code, each participant selects their language, and the spoken message is translated and read aloud to the other side. The Service runs in the browser — no installation or account is required. Translation is powered by third-party AI models.

2. Free use and paid minutes

New users receive a free allowance of translation minutes to try the Service.
Additional minutes can be purchased as one-time prepaid packs (e.g. 30 or 60 minutes).
"Minutes" are measured by your own recording (speaking) time.
Purchased minutes do not expire and are tied to the device/identifier that activated them.
Prices are shown at checkout. Payments are processed by our authorized payment provider (Payhip), who acts as the merchant of record and handles billing and applicable taxes.

3. Refund Policy

Because this is a digital service delivered instantly, refunds are limited.
If a purchased minute pack was not activated/used, you may request a full refund within 14 days of purchase.
Already-consumed minutes are non-refundable.
If you were charged in error, charged twice, or the Service failed to deliver the minutes you paid for, contact us and we will refund the affected amount.
To request a refund, email support@closedchannel.co with your order/receipt details.

4. Acceptable use

You must be legally able to enter into this agreement and use the Service only for lawful purposes.
Do not use the Service to transmit unlawful, harmful, abusive, or infringing content, or to attempt to disrupt, reverse-engineer, or overload the Service.
Each channel is intended for two participants. We may limit, suspend, or terminate access for misuse.

5. Translation accuracy & disclaimer

Translations are generated automatically by AI and may contain errors or inaccuracies. The Service is provided "as is", without warranties of any kind. Do not rely on it for medical, legal, financial, safety, or other critical communication where an error could cause harm. To the maximum extent permitted by law, we are not liable for any indirect or consequential damages arising from use of the Service.

6. Privacy

Audio & messages: your recordings are sent to our server and to third-party AI providers (e.g. OpenAI) only to perform speech-to-text, translation, and text-to-speech. Conversation audio is processed in real time and is not stored by us after delivery; sessions are held in memory and are lost when the session ends.
Identifiers: we store an anonymous device identifier to keep track of your minute balance. No account or personal profile is required to use the Service.
Payments: billing details are handled by our payment providers; we do not store your card data.
Analytics: we use privacy-respecting analytics (Google Analytics) to understand aggregate usage.
Contact data: if you email us or submit feedback, we use your message and email only to respond.
To request deletion of data associated with you, email support@closedchannel.co.

7. Changes

We may update these terms from time to time. The current version is always available on this page with its "Last updated" date.

8. Contact

Closed Channel — support@closedchannel.co
closedchannel.co

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